Returns & Exchanges
At Mane by Jen, we want you to love your hair journey. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original boxes, ensuring all safety seals remain intact to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing