Frequently Asked Questions
Everything you need to know about your luxury hair care experience.
How long does shipping take for Mane by Jen products?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
Are your hair care products sulfate and paraben-free?
Yes, all Mane by Jen products are formulated without sulfates, parabens, or harsh chemicals to ensure they are safe for all hair types, including color-treated and chemically-straightened hair.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer professional discounts for stylists?
Absolutely! We love supporting fellow professionals. Licensed stylists can apply for a professional account via our 'Pro Portal' to access exclusive trade pricing.
Can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.
Are Mane by Jen products cruelty-free?
We are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.